For all questions and concerns please email hello@shopluminescents.com.

- Please allow up to 48 hours to receive a reply.

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SHIPPING POLICY

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Please allow 2-5 business days for processing your order. We are closed on weekends and holidays. 

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Standard Shipping: 5-10 business days from the date of shipment

Expedited Shipping: 3-5 business days from the date of shipment

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**Please note any shipping method purchased is the estimated arrival time after your order has shipped.**

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TRACKING A PACKAGE

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Once your order is shipped, please contact USPS or UPS for any updates regarding the status of your shipment. At that point, it is out of our hands and all we can do is check the tracking number which we have already provided you with.

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TRACKING INFORMATION STATES PACKAGE HAS BEEN DELIVERED BUT IT IS NOT.

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Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.

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PACKAGES RETURNED TO SENDER

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Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void. If the package has not arrived at our warehouse, please contact us to set up a new order.

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*Items returned to sender because of a customer address error will be recharged the shipping rate*

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REFUND POLICY

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Any unused item is eligible for a return up to 30 days after receipt of order. Your refund will be issued upon receipt of product. For issues with burned candles, please reach out to us for a potential refund or replacement. For all refunds and returns, please contact us at hello@shopluminescents.com.

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